Mail-in watch repair, with a plan before you ship.

1. Begin with the details and photos

Tell me the brand, model if known, symptoms, and any repair history. Include clear front, back, and problem-area photos if you can. We first consider whether the watch is suitable for service and what evaluation is needed.

2. Confirm fees and the shipping plan

Preliminary photo review is free. The $50 physical inspection is confirmed before shipment and credited toward approved repairs on the same watch. Extensive diagnostic disassembly is separately quoted and approved; no automatic vintage evaluation deposit applies. Shipping is separate.

Wait for written confirmation of the receiving address, carrier, packing instructions, declared value, separately accepted liability limit, available protection, and cost. Declared value alone is not insurance. Read the packing instructions and round-trip cost guide.

3. Review and approve the estimate

After inspection, I explain the recommended work, parts needs, price, and expected timing. Repairs require your approval. If the proposed work or cost materially changes, I contact you before proceeding.

4. Complete service and arrange return

The approved work is completed and relevant checks are performed. The remaining balance is due before return; verified inspection payments and advances are credited against the accepted total. Covered workmanship has a 12-month limited service warranty; normal wear and unrelated faults are excluded.

Would a packing kit help?

The optional Watch Concierge Kit is available for an additional quoted service fee. Kit and shipping charges are separate from repair or authentication. Requesting a quote does not authorize a charge.

International requests

Select international destinations may be accommodated. Contact me before shipping so eligibility, customs arrangements, carrier options, and costs can be reviewed for your shipment.