Polish or replace?
Light scratches in an acrylic crystal can often be polished. A cracked, chipped, deeply damaged, or poorly fitted crystal may need replacement. Mineral and sapphire crystals require a different assessment; polishing is not a universal solution.
Fit matters as much as appearance
Crystal dimensions, shape, retaining parts, and gasket condition influence what will fit correctly. Parts availability can be a limiting factor on older watches. Original appearance and suitable replacement options are discussed before work.
What to include in your inquiry
Send a clear front photo, an angled photo showing the damage, and the brand and model if known. Mention any loose fragments, moisture, or damage from a drop. Do not press on a cracked crystal or open the watch to remove fragments.
When damage goes beyond the glass
A broken crystal may allow debris or moisture inside. Movement inspection or additional work may be needed and will be discussed separately. Replacement alone does not establish water resistance; any assessment or testing must be agreed.
The preliminary review of your description and photos is free. Physical inspection, detailed evaluation, shipping, and any approved work may carry fees. Read the inspection and estimate policy. Please wait for a reply and an agreed shipping plan before sending your watch.