Privacy Policy

This Privacy Policy explains how L.M. Campbell, Inc. collects, uses, and protects information submitted through this website, by email, or during a watch service inquiry.

Plain-English summary: We use your information to respond to inquiries, evaluate watches for service, communicate about estimates and shipping, complete approved work, and maintain reasonable business records. We do not sell customer information.

Information We May Collect

Name, email address, phone number, and other contact details you provide.
Information about your watch, including brand, model, condition, photos, service history, and requested work.
Shipping details needed to receive or return a watch.
Messages, approvals, estimates, invoices, and service notes related to your inquiry or repair.
Basic website information that may be collected by hosting, security, analytics, or spam-prevention tools.

How We Use Information

To respond to service inquiries and customer questions.
To evaluate whether a watch appears appropriate for service or restoration.
To provide shipping instructions, estimates, invoices, and service updates.
To perform approved watch service or restoration work.
To maintain records for business, tax, warranty, security, and dispute-prevention purposes.

Photos and Watch Details

Photos and descriptions submitted for service are used to evaluate the watch and communicate about possible work. L.M. Campbell, Inc. will not intentionally publish customer-identifying information with a watch photo without permission.

Sharing Information

Information may be shared with service providers when reasonably necessary, such as website hosting, email, payment, shipping, insurance, security, bookkeeping, or professional advisers. Information may also be disclosed if required by law, to prevent fraud or abuse, to protect property, or to resolve a dispute.

Security

Reasonable steps are used to protect customer information, but no website, email system, shipping process, or electronic storage method is completely secure. Do not send sensitive documents or unnecessary personal information unless specifically requested.

Data Retention

Business records may be retained as needed for service history, warranty support, tax records, legal compliance, security, and dispute-prevention purposes.

Your Choices

You may contact L.M. Campbell, Inc. to request an update, correction, or deletion of your information, subject to business recordkeeping, legal, security, and warranty needs.

Contact

Questions about this Privacy Policy may be sent through the Service Request page.

Last updated: July 9, 2026

Privacy policy for service inquiries.